Shipping policy

Shipping Policy

Thank you for visiting and shopping at [Your Store Name]. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

  • All orders are processed within [1 to 3] business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s).

  • The tracking information will become active within [24 to 48 hours].

  • You can track your package directly on our website via the [Track Your Order] page or using the carrier link provided in your email.

3. Cash on Delivery (COD) Policy (Optional)

  • If COD is selected, please ensure that you provide a complete address and reachable phone number.

  • Our courier partner will make [2 to 3] delivery attempts before returning the shipment to us.

  • Repeated order rejections upon delivery may lead to the permanent suspension of the COD facility for your account.

4. Wrong Address & Undeliverable Packages

  • Please ensure all delivery details are correct before finalizing your order.

  • We are not responsible if a package is un-deliverable due to missing, incomplete, or incorrect destination information entered at checkout.

  • If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipment fees.

5. Damaged or Lost Shipments

  • If your order arrives damaged, please take clear photos/videos of the damaged packaging and product immediately.

  • Contact us at [Your Support Email Address] within [48 hours] of delivery so we can process a replacement or claim with the courier partner.

6. Contact Information

If you have any further questions about our shipping procedures, please contact us:

  • Email: grandeurfashion336@gmail.com

  • Phone / WhatsApp: 7907478782